Colonial Lighting E-Commerce Formal Policies

Terms and Conditions:
Thank you for visiting Colonial Lighting on-line. If you wish to purchase from our on-line catalog, you agree to the following terms and conditions. Colonial Lighting reserves the right to change prices and to modify or change our Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before using our website.

Shipping Charges:
Shipping charges will be calculated as follows:
-All orders $99.99 or under will be charged a $15.00 flat rate for shipping.
-Orders between $100.00 and $249.99 will be charged a $25.00 flat rate for shipping.
-Any order totaling $250.00 or more will receive free shipping if shippable via UPS, FedEx, or USPS. Certain fixtures may be required to ship via freight truck/common carrier* due to size or weight. In this event we will notify you by e-mail or phone to confirm the order and shipping charges. Freight/common carrier* shipping charges will be the sole responsibility of the customer.

Sales Tax:
We are required by the states of Georgia and Florida to charge a jurisdictional sales tax on product shipped to any Georgia or Florida address. Shipments made outside of Georgia or Florida may not be charged a sales tax; however you may be responsible for your states use or sales tax.

Shipping Restrictions:
-We ship within the 48 contiguous United States. We are unable to ship to P.O. Boxes or Military APO/FPO addresses.
-We cannot ship outside the USA for any reason.
-Most orders will ship via U.P.S. or Federal Express.
-Some larger items or orders may have to be shipped via common carrier*.
*You are responsible for removing the items off the bed of the truck into your home. A responsible person, 18 years of age or older, must be present and accept and sign for delivery.

Changes or Cancellation:
-Please contact us immediately if you need to alter your order. We will certainly do our best to accommodate; however, if your order has already been processed for shipment, we will not be able to make any changes, and the return policies detailed above apply.
-We cannot guarantee that we will be able to cancel an order after a customer submits an order. However, customers wishing to change or cancel their order may call (770) 932-3585 before 5 PM ET on the day of purchase. After 5 PM ET, customers should submit a request via our website www.colonial-lighting.com. We will confirm all requests for a change or cancellation that are submitted after 5 PM. If you do not receive a confirmation within 24 hours, the request was not received. Please contact us again via phone. We will confirm receipt of your notice within 24 hours.

Returns:
-We accept returnable product within 14 days of receipt of the product if they are in the manufacturer's original packaging (including all packing materials, parts, and accessories). The product must be suitable for resale, brand new (never used, installed, or altered), and in perfect condition.
-Merchandise that has been installed, altered, or damaged in any way does not qualify for a return or refund.
-You must request a Return Material Authorization (RMA) number prior to returning the product. A RMA may be requested by calling (770) 932-3585. If required to leave a message, we will respond by the end of the following business day.
-Merchandise must be returned and shipped at purchaser's expense.
-No returns allowed on custom products, certain special orders, and all discount and clearance products. Defective product or product received damaged may be returned when labeled with the assigned RMA number.
-When returning any item, please pack properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition.
-In order to keep our prices low as possible, we must charge a 25% RESTOCKING FEE. Your original shipping and processing charges will not be refunded (if applicable).
-Returns received after 14 days of receipt of product or without an RMA number will not be accepted.

Warranties:
-The warranty given by the manufacturer is the only warranty in connection with the goods purchased.
-Colonial Lighting disclaims all warranties, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. We neither assume nor authorize any person to assume for us any liability in connection with the sale of the product.
-Under no circumstances shall we be responsible for damage, installation fees, or labor of any kind.

Damaged Goods
-Do not sign for and/or accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery and notify us immediately at (770) 932-3585.
-Any product that is received with concealed damage must be reported to us within 48 hours of receipt. Colonial Lighting cannot accept responsibility for any damages after that time. You must contact us for a RMA number before returning the product.
-Product received with broken glass, dented shades, or a missing part is not considered defective and may not be returned. We will, in most cases, provide the replacement parts at no additional charge.

Delivery Time
After placing your on-line order, you should receive an order acknowledgment from us within 2 business days. At that time, we will provide you with an estimated shipping date. Special order (non-stock) items will typically take 2-3 weeks for delivery depending upon availability from our vendors. Occasionally production schedules change and a product will be out of stock. This can cause extensive delays. Back orders are beyond our control. Please contact us at (770) 932-3585 if your order has not been received in the time expected. We will contact you by e-mail with any back order information we receive.

Pricing or Product Description Discrepancies
Colonial Lighting makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, however, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Security
We use Secure Socket Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. SSL is active if you see an unbroken key or a closed lock (depending upon your browser). To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https". All your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.

Privacy Policy
Colonial Lighting is committed to protecting your privacy. Information you provide to us will not be sold or given to any outside party. We do share your address and phone number with the manufacturer responsible for shipping your order, but it is only used for the processing and shipment of the order. Colonial Lighting will only use your phone number to contact you in case of a problem with the fulfillment or delivery of your order. If you have any questions or concerns regarding our privacy policy, please contact us so we may address them.

We appreciate your business!